Make use of internet technology to give your customers the most efficient ,convenient and cost-effective service possible.

Ensure that your site is fast-loading and user-friendly to avoid frustrating people.

Also check that customers find it easy to place order online.

Then,make sure that they are able to track progress towards delivery.

*Exercise 101; Test your system by logging on as a customer and making a purchase..Look at any of the forms as a customer would for the first time………

What did you notice? Are they easy to understand and simple to complete?

Whatever your findings are,make a detailed note of any difficulties you encounter so that you can take steps to improve your system.