Effective communication means being able to successfully relay your ideas and opinions in a clear and simple manner while equally having the ability to listen to others. You need to communicate to customers in such a way that it would be clear and easy to understand and make sure that the message sent is the […]

Make use of internet technology to give your customers the most efficient ,convenient and cost-effective service possible. Ensure that your site is fast-loading and user-friendly to avoid frustrating people. Also check that customers find it easy to place order online. Then,make sure that they are able to track progress towards delivery. *Exercise 101; Test your […]

Do you know why you lose your customers? Have you ever wondered why your existing customers keep moving away and running to your competitors? Do you have an idea why all of a sudden your newly acquired customers lose interest in your business? Yes, it is a fact that at some point, business owners lose […]

A. Always be eager to help B. Be the best you can be for your customers C. Carry your customers along D. Deliver excellent services E. Effective communication works wonders F. Feedback from customers is necessary G. Go the extra mile H. Handle issues with maturity I. Integrity is key J. Just be honest K. Know […]

Customers as we all know are the heartbeat of any successful organization. For you to build a good sustainable relationship with your customers, you have much work to do in order to win their loyalty and make them trust you. Customer loyalty is not just a one-off project, but a continual process that must be […]

Yes, it definitely does. The very few seconds of your first encounter with another person(s) is all you need to make a positive impact. People are judged on the first meeting and it is hard to change any perception formed at that second. It is always not possible to get a second opportunity to create […]

How to deal with irate customers: As long as you are in a service organization or you are an individual that interfaces with customers, at one point or the other, you will always encounter angry persons. Being able to practice the virtue of patience is the best remedy for angry and difficult customers. A highly […]

How often do you express gratitude for an assistance or favor you received from someone else? Do you find it difficult to utter that simple word “thank you” for a show of appreciation? Does your pride or status makes you feel that saying thank you to another person is irrelevant, therefore not necessary? For companies […]

Do you agree with this statement ‘customer is king’? If you do then we are on the same page. Any organization without customers is like a tree without a fruit and definitely will not be in existence. Without customers, we do not have a business. Customers are king because they hold the key to the […]